About Us
Devotedly Discus Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link on the store page.Our Contact details:
Devotedly Discus Ltd
32 - 34 High Street
Polegate
East Sussex
BN26 6AJ
United Kingdom
Phone: 01323-483689
Email: sales [at] devotedly-discus [dot] co [dot] uk
VAT Registration Number 762 3460 35
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PAY NOW' and you will be asked for a few details that we need to be able to complete the order.We accept PayPal and personal callers may pay in cash. We accept Visa and Mastercard in ourshop. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All items shipped to customers are insured by us. We charge shipping "at cost" the estimated shipping cost of an order is shown on the order confirmation. We reserve the right to alter the shipping cost should at the point of shipping it become apparent a loss will be made due to the delivery location being considered "remote" by the carriers. We will however seek the customers consent prior to this.The maximum carriage cost for goods is £10 plus VAT to most UK mainland postcodes. Orders placed by telephone will be despatched "at cost" Please note in order to remain complient we ship to card holders adress only, unless the alternative (delivery address) submitted is aproved by the finance provider.If purchasing John Guest fittings with out any other products please pay by credit or debit card. We are unable to process John Guest "only" orders when PayPal is used as we cannot adjust the shipping cost as indicated on the John Guest page.Please add £1.20 to the total at the check out or we will not be able to process the order. 01323-483689 for details.
Items shipped "FREE" are sent Royal Mail second class ( 3 to 5 working days), should your order be urgent please call us for alternatives. IE Next Day Gauranteed. Isle of Man and Channel Islands - We ship using Parcel Force express 48
Frozen foods are shipped separately and we charge the carriage at "cost" to us. This will vary on the weight of the order, its destintion and the service required.Publised prices are standard "next day delivery" We ship a "by 9.30am service" for £8 extra and "by 12.30 service" for £4.90 extra. We will ship the service we feel appropriate at the time to ensure the food arrives in good condition. If in doubt please contact us 01323 483689 for details. Delivery of frozen foods is by agreement between Devotedly Discus Ltd and the customer. Devotedly Discus Ltd accept no responsibility if delivery is attempted as arranged but fails due to nobody being available to sign documents.
FREE BOOK OFFER - if the weight of the book takes the order into the next scale of charges forndelivery, we will charge the customer for this. We charge all delivery "at cost to us" and pass this cost on in full directly to the customer.
We use a combination of couriers, Interlink Express, Initial City Link, Fastaway and Royal Mail.depending on the delivery location and the service required where a signature is required it is the customer's responsibility to accept the delivery. Should you be unavailable they will leave a card with contact details on, for you re-arrange delivery.
Delivery Schedule
All fully paid orders are despatched upon receipt to our account of cleared funds. We can at your request arrange delivery on a day to suit. Please note in order to remain complient we ship to card holders adress only, unless the alternative (delivery address) submitted is aproved by the finance provider.We ship all order either same or next working day from receipt of cleared funds, in the event of your goods being out of stock, we will contact you.
Items shipped "FREE" are sent Royal Mail second class (3-5 working days), should your order be urgent please call us for alternatives. IE Next Day Gauranteed.
Please allow 10 days for delivery of any heater.
Please note some UK postcodes, particularly Highlands of Scotland are minimum 48 hour delivery, please contact us on 01323-483689 for more details.
"working days" = Monday to friday and excludes weekends and public holidays.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
All orders are subjected to UK VAT currently 20.00%. Our prices are VAT inclusive and the VAT element is shown in checkout and on your invoice.Credit Card Security
PayPal payments are processed securely by Paypal. www.paypal.co.uk
Credit and debit cards are processed by "creditcall" www.creditcall.com
Both companies offer PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers and Devotedly Discus.
Guarantee
All products are covered by manufacturers standard warranties. Details of which, where applicable, will be attached to the goods. It is the customers responsibilty to register warranties with manufacturers if required.HMA filters have extended conditions, these are listed in the F&Q section of the individual products.
01323 483689 for further details.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01323-483689 (International +44 01323-483689) or fax us on or write to us at:Devotedly Discus Ltd
32 - 34 High Street
Polegate
East Sussex
BN26 6AJ
United Kingdom
Privacy Policy
Devotedly Discus Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Devotedly Discus respects all owners copyrights, trademarks and intellectual rights.
Devotedly Discus, or any of the companies employees will at times make recommendations to customers to assist with the purchase of goods. This is done in good faith and with-out guarantee.
Devotedly Discus stocks a number of competitor products, by this we mean items from different companies that are designed work the same. Any preference expressed by Devotedly Discus and it's staff is given in good faith and should not be considered absolute.
Returns Policy
In th event of a faulty item being return to us for replacement or repair, we will refund reasonable carriage and packing costs upon safe receipt. Please ensure you call us on 01323 483689 prior to returning any item.Remittance Terms
All goods must be paid for in full prior to despatch. We reserve the right to decline any sale with out reason.In the event of an item becomming lost in the post or on the courier, we will at your request refund all monies paid as soon as the contractor accepts liability. In the case of Royal Mail this is 14 days and Interlink Express it is 3 working days.
