About UsDevotedly Discus Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link on the store page.
Our Contact details:
Devotedly Discus Ltd
32 - 34 High Street
Email: mark(dot)evenden @ btconnect (dot) com
VAT Registration Number 762 3460 35
Making A PurchaseMaking a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PAY NOW' and you will be asked for a few details that we need to be able to complete the order.
We accept PayPal and personal callers may pay in cash. We accept Visa and Mastercard in ourshop. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Any order placed by telephone is subject to all our "on line" terms and conditions and placing any order you are deemed to of accepted these terms and conditions.
Shipping And HandlingAll items shipped to customers are insured by us. We charge shipping "at cost" the estimated shipping cost of an order is shown on the order confirmation. We reserve the right to alter the shipping cost should at the point of shipping it become apparent a loss will be made due to the delivery location being considered "remote" by the carriers. We will however seek the customers consent prior to this.The maximum carriage cost for goods is £15 plus VAT to most UK mainland postcodes. Orders placed by telephone will be despatched "at cost" Please note in order to remain complient we ship to card holders adress only, unless the alternative (delivery address) submitted is aproved by the finance provider.
Frozen foods are shipped separately and we charge the carriage at "cost" to us. This will vary on the weight of the order, its destintion and the service required.Delivery of frozen foods is by agreement between Devotedly Discus Ltd and the customer. Devotedly Discus Ltd accept no responsibility if delivery is attempted as arranged but fails due to nobody being available to sign documents. ++ ++ If we ship using a courier, you will get an email and or text message advising you of the delivery as agreed with us. The message by default will offer an alternative delivery date to the one agreed with us. DO NOT ALTER THIS PLEASE! ++ ++
We use a combination of couriers, Interlink Express, Initial City Link, Fastaway and Royal Mail.depending on the delivery location and the service required Where a signature is required it is the customer's responsibility to accept the delivery. Should you be unavailable they will leave a card with contact details on, for you re-arrange delivery.
Delivery SchedulePlease note in order to remain compliant we ship to card holders address only, unless the alternative (delivery address) submitted is approved by the finance provider.
In stock orders shipped with in one working day - any out of stocks and we will email you.
Please allow 10 days for delivery of any heater.
Please note some UK postcodes, particularly Highlands of Scotland (IV post codes etc) are minimum 48 hour delivery, please contact us on 01323-483689 for more details.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesAll orders are subjected to UK VAT currently 20.00%. Our prices are VAT inclusive and the VAT element is shown in checkout and on your invoice.
Credit Card Security
PayPal payments are processed securely by Paypal. www.paypal.co.uk
Credit and debit cards are processed by "creditcall" www.creditcall.com
Both companies offer PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers and Devotedly Discus Ltd.
GuaranteeAll products are covered by manufacturers standard warranties. Details of which, where applicable, will be attached to the goods. It is the customers responsibilty to register warranties with manufacturers if required.
HMA filters have extended conditions, these are listed in the F&Q section of the individual products.
01323 483689 for further details.
Reaching UsIf you need to reach us, please email us mark(dot)evenden@btconnect(dot)com, alternatively, you can call on 01323-483689 (International +44 01323-483689) or fax us on or write to us at:
Devotedly Discus Ltd
32 - 34 High Street
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
In the event of an item being damaged during transit, please contact us first and then return it to us. All deliveries are insured against damage and the cost of the return postage will be refunded to your account. Please return it to us using the same service we sent the item to you.