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Goodheart frozen, Goodheart granules
Perishable goods are sent on a next day service, and mostly that is exactly what happens however on occasions for numerous reasons, none of which Devotedly Discus has any control over, delays can happen in the courier networks that mean the delivery will take an extra night. We pack the food is a poly box and in warmer months add a freezer block - if it runs to a second night, the food may start to defrost, but will be perfectly good to refreeze (24 hours) and feed to your fish. Please understand that this can happen, it's in our terms and conditions that are accepted when ordering, but none of us ever read them do we !There is a "guaranteed next day" service by APC and DX but the cost is £23 plus vat, if you would prefer this to the standard delivery please call us on 01323 483689For perishable (frozen food) delivery the courier requires an email address and phone number, preferably a mobile number as they will be sending you some information about the delivery.If there is nobody at the address to take delivery, the courier will "LEAVE SAFE" and take a photo as proof of delivery.In the "shipping note" section of the check out, please inform us of your preferred "safe place" IE "leave with neighbour number 36" or "leave behind blue bin" or "leave in garage" and so on. If we receive no instruction, the courier will still leave safe choosing where themselves.Once despatched you will be sent the tracking information by PayPAl and the courier will also send you a 2 hour delivery slot on the day of delivery.