Terms & Conditions

This web site is owned and operated by Devotedly Discus who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Devotedly Discus
63 High Street Polegate East Sussex BN26 6AH United Kingdom
Phone: 01323 483689
Fax:
Email: devotedlydiscus [at] gmail [dot] com
Our VAT Registration Number 762 3460 35


Company number: 04736721 - Incorporated on 16 April 2003

Registered Office - 63 High Street, Polegate, BN26 6AH

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PAY NOW' and you will be asked for a few details that we need to be able to complete the order.

We accept credit / debit cards. When you choose to pay by this method you will be redirected to the PayPal website. You do not need a PayPal account to pay by credit or debit card. Devotedly Discus Ltd is fully PCI compliant and we do not have access to your card details at all.

You can also pay PayPal using your PayPal account for "online transactions" or for livestock we can arrange a PayPal invoice.

You may also pay by Bank Transfer via any online account you hold, if you choose this method, please select this method in the checkout, send the order and we will contact you with our BACs details.

When confirmation of order is received, you will receive an automated email from us, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
A contract of sale will exist between us upon us issuing an invoice (sent to you with your order) - We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Any order for Discus over the telephone is considered "pending" until we have checked stock availability and payment has cleared. When both boxes are ticked we will confirm this with you directly.

Any order placed by telephone is subject to all our "on line" terms and conditions and placing any order you are deemed to of accepted these terms and conditions.



FROZEN FOOD
Perishable goods are sent on a next day service, and mostly that is exactly what happens however on occasions for numerous reasons, none of which Devotedly Discus has any control over, delays can happen in the courier networks that mean the delivery will take an extra night. We pack the food is a poly box and in warmer months add a freezer block - if it runs to a second night, the food may start to defrost, but will be perfectly good to refreeze (24 hours) and feed to your fish. Please understand that this can happen, it's in our terms and conditions that are accepted when ordering, but none of us ever read them do we !

There is a "guaranteed next day" service by APC and DX but the cost is £23 plus vat, if you would prefer this to the standard delivery please call us on 01323 483689

For perishable (frozen food) delivery the courier requires an email address and phone number, preferably a mobile number as they will be sending you some information about the delivery.

If there is nobody at the address to take delivery, the courier will "LEAVE SAFE" and take a photo as proof of delivery.

In the "shipping note" section of the check out, please inform us of your preferred "safe place" IE "leave with neighbour number 36" or "leave behind blue bin" or "leave in garage" and so on.

Once despatched you will be sent the tracking information and the courier will also send you a 2 hour delivery slot.

LIVE FISH - Delivery is available to most UK mainland postcodes on Wednesday and Thursday - Minimum order value for delivery is £100 of Discus

The cost to us
Courier charge us £23 + 16% fuel surcharge plus VAT to deliver a consignment containing Live Fish, (£32.02)
The Polystyrene box if we have no free ones cost £8, the cardboard outer for the box costs us £3.40 plus VAT (£4.08)

- Courier cost to us to ship one box of Discus is £32,02 + £8 + £4.08 = £44.10
- Two boxes, one with fish and one with food ££45,90


We charge you £33 for up to two box shipments

01323 483689 with any questions.


Frozen Food - Shipped by courier - £11.60 for up to 30 kg

Dry goods - Shipped by couier or Royal Mail, cost will vary depending on weight and destinaation £2 minimum and £11.60 maximum.

Please note in order to remain compliant we ship to card holders address only, unless the alternative (delivery address) submitted is approved by the finance provider.

In stock orders shipped with in one working day - any out of stocks and we will contact you.

Perishable items (frozen food and livestock) will be shipped in accordance with your request so long as orders are recieved by midday on the day of orderingt - you must ensure you, or somebody acting for you will be at the delivery address to take delivery of teh goods which are sent on a signed for service. Or you must inform the delivery courier to leave the goods with a neighbour or in a safe place. The courier will post a card to the door instructing you what they have done.

If we are unable to arrange delivery on date requested, we will arrange with you an alternative, or you may cancell at any point before despatch of perishable goods.

"Next day" means next working day after despatch, not day after order placed. Working days for delivery of perishable goods are Tuesday / Wednesday / Thursday / Friday - the exception being weeks containing public holidays


When APC cannot get access to a property to deliver, they inform us by message and we will attempt to contact you immediatley, so please ensure a valid mobile or landline phone number are submitted with your order.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

In the event of non-delivery, you should in the first instance contact us.

With courier service packages are tracked.

Royal Mail postal services are not tracked but once delivered it is confirmed on their website

In both instances we are bound by their respective terms and conditions. Please note that a full refund for non delivered goods will be issued by us to you upon acceptanceby the delivery company that the goods are lost or damaged.

Royal Mail terms and conditions can be found here https://www.royalmail.com/retail-compensation-policy-loss

APC terms and conditions can be found here https://apc-overnight.com/sending-a-parcel/tcs/

By placing an order you are accepting these terms and conditions.

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

All products and services are subject to VAT currently 20% - prices are show inclusive of VAT

Online orders paid with a credit or debit cards are processed by PayPal.

Telephone orders paid for using a credit or debit card are processed by WorldPay.

Both companies offer PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers and Devotedly Discus Ltd.

Devotedly Discus is fully PCI DSS complient.

All products are covered by manufacturers standard warranties. Details of which, where applicable, will be attached to the goods. It is the customers responsibilty to register warranties with manufacturers if required.

01323 483689 for further details.

Manufacturers Guarantees

We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 14 days of the original purchase. We will not refund postage costs for guarantee/warranty returns unless the product becomes faulty within the first 36 days of receipt. We can only offer replacements parts or replacement goods when authorised by the manufacturer. Under no circumstances should goods be returned to us without prior approval. We can only offer to replace damaged glass items if we are notified within 48 hours of you receiving the delivery. We cannot replace glass bulbs/tubes unless they become faulty within the initial 14 day period.

PLEASE ALWAYS REGISTER ELECTRICAL GOODS FOR WARRANTY WITH THE MANUFACTURER.

LIVESTOCK - guaranteed live arrival if sent by courier. You must be made aware that when buying Discus that domestically bred Discus are hybrids / mutations and do not live in the wild - when buying small (8cm or less) the fish may not always grow into the adult description.

We book APC LF service, however delivery is "next day by 4pm" - delays can occur for a number of reasons, how ever the fish are packed for 48 hours and all shipments are fully trackabe by yourself and of course we use live tracking and track every shipment ourselves.......if it's late, there will be a reason.

If at the point of packing we consider any fish not fit to ship, we will substitute for similar (same strain and size)

From 10cm what you see is what you get, but the patern of the fish can change as it reaches maturity.

COVID-19 - From March 23rd 2020 - APC cannot guarantee next day delivery of perishable (frozen) items.

We will continue to ship frozen food, book on next day service but customers must be aware that this can over run into the following day.

We ship in poly boxes, to date this has worked well and the few that have over run have been received in good condition. We will always email the email suppied on the order if there is a delay by 10 am on day of delivery.

We have changed our terms and conditions for carriage for perishable (frozen) items to "at customers own risk"

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01323 483689 (International +44 01323 483689) or fax us on or write to us at 63 High Street Polegate East Sussex BN26 6AH United Kingdom

https://www.parcelforce.com/Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


We will be happy to replace any items that have been damaged by our couriers (APC or Royal Mail) on their way to you, or any item that develops a fault covered by the warranty. However, we also allow customers to return entire orders they don't want, or return individual products that don't meet their requirements. The only stipulation is that the products you want to return haven't been used, reach us in saleable condition within 15 days of receipt and that you've had your return authorised by us before sending the item back..


If you need to return an item that's arrived damaged we will cover all costs.

WARRANTY Claims - Please be aware that some manufacturers require the goods being sent to them direct - it is essential that should you have a warrenty issue that you contact me for guidance on where to send. If the claim occurs with in 12 weeks of purchase all your costs will be covered - between 12 and 52 weeks manufactures will cover the cost of return of repair or replacement to you. Like wise extended guarantee periods.


UNWANTED - If you change your mind and want to return an unwanted product or order all costs must be met by yourself. Since you're responsible for the safe arrival of goods you return to us yourself, we recommend packing the item carefully and using an insured service. Under 2kg use "Royal Mail" retain your proof of posting and makes sure you get insurance cover to the valuve of what is being returned - Over 2kg we would suggest a signed for courier, or Parcle Force 48 hour, again retain all documents until your refund has been procesed.

We do not charge a "re-stocking" fee for unwanted items returned as above, so long as they are in their original manufacturers packaging "un opened" - if the packaging is "opened" we will at our disgression charge the cost of replacing this packaging so the goods can be sold as new. Refunds are processed same day back to the account used for purchase in full less any shipping fee over and above our standard rates.

We're unable to accept returns for items that have been made to order, such as bespoke filters, products or spare parts that have been ordered especially for you, or for videos, books, live plants, unless they are faulty or damaged. We're unable to handle faulty products purchased elsewhere or those that are outside the warranty period.

WARRANTY periods commence from the invoice date - not the date that goods are first used.

LIVE STOCK - we are unable to accept returns of Live fish under any circumstances. This is soley due to bio-security issues. Please do not commit to a purchase of livestock unless you are 100% happy to proceed.
Any livestock ordered and susequenty cancelled will be refunded in full less the fee charged by PayPal and World Pay.
Any livestock especially impported at customers request and cncelled will be refunded in full less the deposit paid and merchants fees

FROZEN FOOD - perishable items cannot be returned, nor cancelled after dispatch 01323 483689 for furter clarification.

Please always contact us with any issue before returning any items 01323 483689