This web site is owned and operated by Devotedly Discus who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
32 High Street Polegate East Sussex BN26 6AJ United Kingdom
Phone: 01323 483689
Email: mark [at] devotedly-discus [dot] co [dot] uk
Our VAT Registration Number 762 3460 35
Company number: 04736721 - Incorporated on 16 April 2003
Registered Office - 5 North Street, Hailsham, East Sussex, BN27 1DQ
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PAY NOW' and you will be asked for a few details that we need to be able to complete the order.
We accept credit / debit cards. When you choose to pay by this method you will be redirected to the PayPal website. You do not need a PayPal account to pay by credit or debit card. Devotedly Discus Ltd is fully PCI compliant and we do not have access to your card details at all.
You can also pay PayPal using your PayPal account.
You may also pay by Bank Transfer via any online account you hold, if you choose this method, please select this method in the checkout, send the order and we will contact you with our BACs details.
When confirmation of order is received, you will receive an automated email from us, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
A contract of sale will exist between us upon us issuing an invoice (sent to you with your order) - We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Any order for Discus over the telephone is considered "pending" until we have checked stock availability and payment has cleared. When both boxes are ticked we will confirm this with you directly.
Any order placed by telephone is subject to all our "on line" terms and conditions and placing any order you are deemed to of accepted these terms and conditions.
Please note in order to remain compliant we ship to card holders address only, unless the alternative (delivery address) submitted is approved by the finance provider.
In stock orders shipped with in one working day - any out of stocks and we will contact you.
Perishable items (frozen food and livestock) will be shipped in accordance with your request - you must ensure you, or somebody acting for you will be at the delivery address to take delivery of teh goods which are sent on a signed for service. Or you must inform the delivery courier to leave the goods with a neighbour or in a safe place. The courier will post a card to the door instructing you what they have done.
Any perishable goods not delivered through failure of customer not being present or making alternative arrangments will not be refunded.
When APC cannot get access to a property to deliver, they inform us by message and we will attempt to contact you immediatley, so please ensure a valid mobile or landline phone number are submitted with your order.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
In the event of non-delivery, you should in the first instance contact us.
With courier service packages are tracked.
Royal Mail postal services are not tracked but once delivered it is confirmed on their website
In both instances we are bound by their respective terms and conditions. Please note that a full refund for non delivered goods will be issued by us to you upon acceptanceby the delivery company that the goods are lost or damaged.
Royal Mail terms and conditions can be found here https://www.royalmail.com/retail-compensation-policy-loss
APC terms and conditions can be found here https://apc-overnight.com/sending-a-parcel/tcs/
By placing an order you are accepting these terms and conditions.
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
All products and services are subject to VAT currently 20% - prices are show inclusive of VAT
Credit Card Security
Online orders paid with a credit or debit cards are processed by PayPal.
Telephone orders paid for using a crediit or debit card are processed by WorldPay.
Both companies offer PCI DSS Level 1 certification (Payment Card Industry Data Security Standard) to ensure unparalleled security for customers and Devotedly Discus Ltd.
Devotedly Discus is fully PCI DSS complient.
All products are covered by manufacturers standard warranties. Details of which, where applicable, will be attached to the goods. It is the customers responsibilty to register warranties with manufacturers if required.
01323 483689 for further details.
We work with the manufactures to ensure their guarantees are honoured and we use best endeavours to resolve issues within the warranty period. We can only refund postage costs under the manufactures guarantee if the goods are returned to us within 14 days of the original purchase. We will not refund postage costs for guarantee/warranty returns unless the product becomes faulty within the first 36 days of receipt. We can only offer replacements parts or replacement goods when authorised by the manufacturer. Under no circumstances should goods be returned to us without prior approval. We can only offer to replace damaged glass items if we are notified within 48 hours of you receiving the delivery. We cannot replace glass bulbs/tubes unless they become faulty within the initial 14 day period.
PLEASE ALWAYS REGISTER ELECTRICAL GOODS FOR WARRANTY WITH THE MANUFACTURER.
LIVESTOCK - guaranteed live arrival if sent by courier. You must be made aware that when buying Discus that domestically bred Discus are hybrids / mutations and do not live in the wild - when buying small (8cm or less) the fish may not always grow into the adult description.
If at the point of packing we consider any fish not fit to ship, we will substitute for similar (same strain and size)
From 10cm what you see is what you get, but the patern of the fish can change as it reaches maturity.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01323 483689 (International +44 01323 483689) or fax us on or write to us at 32 High Street Polegate East Sussex BN26 6AJ United Kingdom
Devotedly Discus do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We will be happy to replace any items that have been damaged by our couriers (APC or Royal Mail) on their way to you, or any item that develops a fault covered by the warranty. However, we also allow customers to return entire orders they don't want, or return individual products that don't meet their requirements. The only stipulation is that the products you want to return haven't been used, reach us in saleable condition within 15 days of receipt and that you've had your return authorised by us before sending the item back..
If you need to return an item that's arrived damaged we will cover all costs.
WARRANTY Claims - Please be aware that some manufacturers require the goods being sent to them direct - it is essential that should you have a warrenty issue that you contact me for guidance on where to send. If the claim occurs with in 12 weeks of purchase all your costs will be covered - between 12 and 52 weeks manufactures will cover the cost of return of repair or replacement to you. Like wise extended warreantee periods.
UNWANTED - If you change your mind and want to return an unwanted product or order all costs must be met by yourself. Since you're responsible for the safe arrival of goods you return to us yourself, we recommend packing the item carefully and using an insured service. Under 2kg use "Royal Mail" retain your proof of posting and makes sure you get insurance cover to the valuve of what is being returned - Over 2kg we would suggest a signed for courier, or Parcle Force 48 hour, again retain all documents until your refund has been procesed.
We do not charge a "re-stocking" fee for unwanted items returned as above, so long as they are in their original manufacturers packaging "un opened" - if the packaging is "opened" we will at our disgression charge the cost of replacing this packaging so the goods can be sold as new. Refunds are processed same day back to the account used for purchase in full less the original P+P / shipping fee.
We're unable to accept returns for items that have been made to order, such as bespoke filters, products or spare parts that have been ordered especially for you, or for videos, books, live plants, unless they are faulty or damaged. We're unable to handle faulty products purchased elsewhere or those that are outside the warranty period.
WARRANTY periods commence from the invoice date - not the date that goods are first used.
LIVE STOCK - we are unable to accept returns of Live fish under any circumstances. This is soley due to bio-security issues. Please do not commit to a purchase of livestock unless you are 100% happy to proceed.
FROZEN FOOD - perishable items cannot be returned, nor cancelled after dispatch 01323 483689 for furter clarification.
Please always contact us with any issue before returning any items 01323 483689
All goods must be paid for in full prior to despatch. We reserve the right to decline any sale with out reason.